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Customer Service

Order Procedure

Welcome to Monocircus.

Monocircus is an online shopping website that caters to various devices such as PC, tablets, smartphones, etc.

ALL PRICES ARE FIXED AND BASED IN JAPANESE YEN.
When viewing our catalog in the various foreign currencies, the prices are variable depending on the currency exchange rate at the time you view the catalog. For all purchases, the overall amount payable will be the TOTAL AMOUNT shown in JAPANESE YEN.

To place orders, simply add your desired items into your shopping Cart and proceed to the Checkout.
At Checkout, please check that your contact address, shipping address, payment methods and your order contents are correct before proceeding to payment.

Regarding the email address you provide during your order, please check that your email address is able to receive HTML emails. In some cases, mobile email addresses do not properly display HTML emails. Kindly also make sure that the settings of your email account is such that it permits the receiving of emails of monocircus.com domain which we send out to you for order confirmation, as there have been cases where emails we sent out get automatically sorted into Spam folders and remained unnoticed by the addressee.

Upon verifying the payment of your order, your purchased items will be sent out within 3 days. Should there be any reasons that your purchased items could be delayed, we will be in touch with you via emails as soon as we can.
We ask for your kind understanding that some of the items in Monocircus that may be out of stock would require a number of days before we are able to ship the items. We will make sure to get in touch with you about this as soon as possible.

Should you require any assistance or have any questions about your orders or views about an item, if you require gift wrapping, or if you wish to cancel an order, please do not hesitate to contact us at info[at]monocircus.com

Payment Procedure

There are 2 methods of payments for international orders, namely, Credit Card (via Stripe) and Paypal.
Your Credit Card information will always be automatically encrypted before being sent to Stripe for processing. Stripe is a payment service that is being used in more than 35 countries. For more information, please refer to its corporate website.
Apple Pay, Google Pay and WeChat Pay services are also available for orders made via compatible mobile devices. These payment methods will automatically be displayed, if they are available with the device you are using.

For Paypal payment, you will be able to make your payments via your Paypal account or your Credit Card. (what is paypal?)
The prices of all products in monocircus do not include shipping fees.

Shipping and Freight Charges

Once your order is confirmed and your items are ready, they will be shipped as promptly as we can to your stated shipping destinations.
Shipments within Japan will be sent via Yamato Takkyubin or the Japan Post based on the current rates.
For international destinations, options such as Yamato International TA-Q-BIN, EMS Speed Post and international ePacket are available.
The Yamato International TA-Q-BIN and EMS Speed Post takes about 3 to 7 days to deliver and for international ePacket, your packages will take about 1 to 2 weeks to arrive at its destination.
For destinations within Japan, orders up to JPY 6,000 and above will be shipped with no shipping charges.
For international destinations, orders above JPY 20,000 will be valid for FREE shipping.
*Due to Covid-19, overseas shipping from Japan via international ePacket with the Japan Post to certain countries are temporarily unavailable. Depending on your shipping destination, there could be shipping charges required to be paid in addition to the shipping option you have made during your order. Kindly contact us via chat or email to inquire about shipping charges to your destination before you proceed to make your order.

Packaging and Gift Wrapping

The picture above on the left shows the typical packaging that we use for all orders. And the picture on the right is the Gift Box option that we are offering and available for purchase. Please note that all Bangle items and Bow Ties come already packaged with these Gift Boxes for free. For items other than Bangles and BowTies, if you wish to have your items packaged in a Gift Box, please make your purchase HERE.

Accounts, Sale and Reward Points

Registering an account in Monocircus allows you to have your addresses and other information safely kept in our database such that you will not be required to key in such information in your subsequent orders. You will also be able to save the items you desire in your personal wish list and all your past orders will be on record for your reference.
Monocircus organizes seasonal Sale campaigns where items are at 15% discounts. During these Sale campaigns, discount coupon codes are available for use by all our account holders. You will be required to log in to your accounts for the discount coupon codes to be valid for use.
In addition, account holders are entitled to reward points that are awarded upon every purchase. 1 percent of your purchase amount will be awarded and accumulated in your account as reward points. 1 reward point is equivalent to 1 JPY. For points to be awarded, you will need to log in to your account before you begin shopping. Your accumulated reward points can be used in your subsequent orders and you will be able to specify the number of points you wish to use in your order. There is no time limitation or expiration to your reward points. The amount of points accumulated in your account can be viewed from your personal account page.

Customization

Monocircus’ items are customizable.
The extent to which items are customizable, is summarized below for your reference.

Kindly note that only the existing designs available in our product catalog are customizable. We hope for your understanding that we do not cater to custom-made new designs for individual customers.

Customizing the existing designs consists of 2 types, namely (1) Color Customization and (2) Form Customization.

(1) Color Customization for most cases do not incur extra charges.
For colors that are not specified in the Color Samples provided, please select the white option and leave us a comment in the Comment column at Checkout. The Comment column is below the Shipping options section in the Checkout page. Google search for ‘Color picker’ and you will see a color palette in the browser. Pick your preferred color and write its HEX color code (for example, #a8a8a8) in the Comment when you order. We will try our best to achieve your chosen color as closely as we are able to. Please understand that we dye all the items by hand singularly, so there could be cases where the color appears slightly different from what you have chosen. Color dyeing the items require about 2 days. A selected list of Color Samples can be viewed here.

(2) Form Customization can be done to existing designs, such as to alter the size or add a small detail. For cases such as these, we will require about 2 to 3 weeks of production time and may incur additional charges depending on each case. A very small alteration to an existing design could create an entirely unique, one of its kind item.

At Monocircus, we hope to take advantage of the 3D printing technology in its ability to create one-off products and create unique customized items to cater to personal preferences of each individual customer. Please feel free to contact us for inquiries.

Taking Care of your 3D Printed Plastic Accessories

Monocircus’ 3D printed accessories are mainly made in Nylon Plastic.

Nylon Plastic is relatively strong and durable and is slightly flexible in material.
Colored items are created by hand-dyeing the white material.
To clean Nylon Plastic, gently brush the item with a soft tooth brush dipped in diluted dish detergent, and then wash with running water.
Dry the item by dabbing gently with kitchen paper or tissue paper and place the item in the shade to air dry.
Please refrain from exposing the item to strong sunlight or high temperatures.
When not in use, keep the items in a box or case away from dust and humidity.
For metallic parts, it is recommended to regularly clean the parts with cloth.
For designs that are intricate and fine, please refrain from bending or pressing on the items.
Should you have any troubles about your item, such as dirt, stains or breakage, please do not hesitate to contact us.

Returns and Exchange

Should the items you receive have any problems that requires returns or exchange, please contact us at info[at]monocircus.com within 3 days upon receiving your items. We will get in touch with you to review the possibilities of refund and exchange.

Web Security

To ensure that all our customers enjoy a safe shopping experience, Monocircus’ website engages SSL (Secure Socket Layer) that provides safe and secure encrypted data management and connections. All monocircus.com pages are encrypted with SSL. Being encrypted with SSL means you will see a tiny lock mark before the URL ‘https://’ begins in your browser. And in order to ensure security of our website, system updates are often carried out at irregular schedules, causing the website to be unavailable during moments of these updates. We hope for your understanding and patience for this.

Privacy, Security and Cookies Policy

MONOCIRCUS respects the privacy of its online visitors and users of its products.
MONOCIRCUS recognizes the importance of providing its customers with a trustworthy online shopping environment and strives to protect private information provided by its customers.

Confidentiality of Private Information
MONOCIRCUS takes the responsibility to carefully manage all private information provided by its customers and shall not disclose such information to any third party without the permission of its customer under any circumstance.

Private Information
During the request and collection of private information of its customers, MONOCIRCUS shall clearly specify to its customers its purpose of collection and parameters of usage of the information. For details please see below.

Web Security
In order to provide its customers with a trusted and enjoyable shopping experience, this site engages the SSL (Secure Socket Layer), providing encrypted data management that ensures safe connection.

Detailed Information about our Privacy and Cookies Policy

1. who controls your data?
Your data is controlled by MONOCIRCUS of email address at [email protected] located at Misono 5-7-3 Moriya City, Ibaraki, Japan.

2. what we use your personal data for?
We are transparent about what we do with your personal data and we use your data mainly to manage your registration as a user, to manage your purchases of our products and to respond to your queries.
Depending on the purpose for which we process your data as mentioned above, the following lists the kinds of data we receive from you.
▪ your identity data (example, your name, surname, language, country, email address, shipping address, contact number.)
▪ economic and transactions information (example, your credit card information or paypal account information, information on your purchases, orders, returns, etc.)
▪ connection, geolocation and browsing data (if you are browsing our website from your handheld device etc)
▪ commercial information (example, if you subscribed to our newsletter)
▪ information about your preferences and likings. (example if you added an item to your wishlist)

3. why we use your data?
We make use of your given data to provide our services and manage the transaction that you have engaged us to perform when you register your account with us and/or make your order of our products. We also make use of your data to respond to your queries and send you our newsletter that you ask to receive from us. We also use your data to improve our services to you as well as construct a better website for improved user experience for you, in ways such as to analyze if a majority of our customers are accessing our website from mobile devices or from a specific region, if a certain product is gaining popularity in demand.
Your data will be stored safely in our systems for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question. However, we assure you that your credit card information is never stored or used in any way other than processing the purchase you initiated.

4. who we share your data with?
To achieve the purposes mentioned in this Privacy and Cookies Policy, we must give access to your personal data to third parties that provide us with support in the services that we offer you, i.e.:
▪ financial institutions,(such as Paypal, Stripe)
▪ anti-fraud detection and prevention entities,
▪ technological ecommerce development system, (magento)
▪ analytical service providers, (google analytics)
▪ providers and partners of services related to logistic, transport and delivery, and/or their partner
establishments, (Yamato Tranport, Japan Post)

5. your rights.
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. You may exercise your rights free of charge by writing us an email to a single e-mail address ([email protected]), simply informing us of the reason for your request and the right that you wish to exercise.
You may access your account and make changes or delete your data.
You may email us to request to make changes or erase your data.

6. changes to privacy and cookies policy
We may amend the information contained in this Privacy and Cookies Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform, or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality.

7. information on cookies.
We use cookies and similar devices to facilitate your browsing in the Platform, understand how you interact with us. For details about Cookies, please see below.